FAQ
Ordering
How do I log in or create an account?
You can create your account or log in in this link.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the Return policy?
The Score N’ Explore is committed to providing our customers with the highest level of satisfaction. We offer a 30 day return policy on all of our products to give you ample time to make sure you are happy with your purchase. If for any reason you are not satisfied, simply contact our customer service team and they will be more than happy to assist you.
Our customer service team is available Monday-Friday 9:00am-5:00pm PST. You can reach them by phone at 323.826.9822 or by email at cs@scorenexplore.com.
If you have any questions about our return policy or the return process, please don’t hesitate to contact our customer service team and they will be more than happy to answer any questions you may have. We appreciate your business and want to ensure a hassle-free shopping experience with us. Thank you for choosing the Score N’ Explore!
Do you ship overseas?
No, not right now
What is your shipping policy?
In stock orders leave our Los Angeles warehouse within 2-3 business days and are shipped via USPS and FedEx. Orders can take 1-5 business days depending on your location in the US. A tracking number will be emailed to you as soon as the order ships out!
Made to order items are shipped within 5-7 Days via USPS or DHL.
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